Shipping Policy
Effective Date: 01 October 2025
At The Nature Mist, we are committed to delivering your order quickly, safely, and at a fair cost. Please read our shipping policy carefully to understand how we process, ship, and deliver your products.
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once processed, you will receive a confirmation email with your tracking details.
2. Shipping Availability
We currently offer nationwide shipping only within Pakistan.
International shipping is not available at this time.
3. Shipping Methods, Delivery Time & Charges
| Shipping Method | Estimated Delivery Time | Shipping Rate |
|---|---|---|
| Standard Delivery | 3–7 business days | PKR 250 |
Important Notes
- Delivery times are estimated and may vary due to courier delays, weather conditions, public holidays, or other unforeseen factors.
- Shipping charges depend on your location and will be displayed at checkout before completing your order.
- Additional fees may apply for remote or out-of-service areas.
4. Order Tracking
- Once shipped, you will receive a tracking number via Email, SMS, or WhatsApp.
- You can track your order through the courier’s official website.
5. Wrong Address or Failed Delivery
- Customers are responsible for providing a complete and accurate shipping address, active phone number, and valid email address at the time of placing the order.
- If an order is returned due to any of the following reasons:
- Incorrect or incomplete address provided
- Failed delivery attempts by the courier
- Refusal to accept delivery
The customer will be responsible for all re-shipping charges.
- If the customer chooses not to have the order re-shipped, a refund may be issued for the product cost only, excluding the original shipping fee.
6. Lost or Stolen Packages
- Once an order is marked as “Delivered” by the courier, The Nature Mist is not responsible for lost or stolen packages.
- Customers are advised to provide a secure delivery address where someone is available to receive the package.
- In case of loss or theft after delivery confirmation, customers should contact the courier directly to file a claim.
- We will assist by providing tracking details and courier contact information but cannot issue refunds or replacements for packages that are confirmed delivered by the courier.
7. Damaged or Lost Packages
- If your order arrives damaged, incomplete, or is lost in transit, please contact us immediately at support@thenaturemist.com.
- We will investigate the issue with the courier and may provide a replacement or refund as per our Return & Refund Policy.
- Customers must notify us of any damaged or missing items within 48 hours of delivery to be eligible for a claim.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us:
Email: support@thenaturemist.com
Phone/WhatsApp: +92 316 0263324