Terms of Service

Effective Date: 01 October 2025

Welcome to The Nature Mist, your trusted destination for Premium Natural Hair Care Products. By accessing and purchasing from our website, you agree to abide by the following Terms & Conditions. These terms govern the use of our services, including product browsing, purchasing, shipping, returns, and overall customer experience.

1. General Information

  • The website thenaturemist.com is owned and operated by The Nature Mist, a brand dedicated to providing high-quality natural hair care solutions in Pakistan and worldwide.
  • By using our site, you confirm that you are at least 18 years of age or using the site under parental supervision.
  • We reserve the right to update or modify these Terms & Conditions anytime. Please check this page regularly for updates.

2. Products & Services

  • The Nature Mist offers a wide range of organic and natural hair care products, including shampoos, hair serum, hair masks, and hair mist.
  • All product information, prices, and availability are subject to change without prior notice.
  • We ensure accurate descriptions, but we cannot guarantee that product colors, sizes, or packaging will appear exactly the same on every device screen.

3. Order Policy

  • Orders placed on thenaturemist.com are subject to acceptance and availability.
  • We reserve the right to cancel any order due to product unavailability, incorrect pricing, or payment issues.
  • By placing an order, you confirm that all details provided (name, address, contact number, email, etc.) are accurate.

4. Pricing & Payments

  • All prices are listed in Pakistani Rupees (PKR) unless stated otherwise.
  • We accept payments via secure online gateways, credit/debit cards, and Cash on Delivery (COD) for domestic orders.
  • International customers may be charged additional customs, duties, or taxes depending on their location.

5. Shipping & Delivery

  • Orders within Pakistan are usually delivered in 3–7 business days.
  • International shipping takes 7–15 business days, depending on the country and customs clearance.
  • Delivery charges, including express delivery fees, depend on the customer’s location (see our Shipping Policy for details).

6. Returns, Refunds & Exchanges

  • Customers may return unused and unopened products within 7 days of delivery.
  • Refunds are processed to the original payment method within 5–7 business days after product inspection.
  • Opened, used, or tampered products are non-returnable due to hygiene and safety reasons.
  • For complete details, refer to our Return & Refund Policy.

7. Limitation of Liability

  • All products are made with safe and natural ingredients, but results may vary from person to person.
  • We recommend performing a patch test before using any product.
  • The Nature Mist is not liable for allergic reactions, misuse of products, or indirect damages arising from product use.

8. Intellectual Property

  • All content, product names, images, logos, and designs displayed on thenaturemist.com are the intellectual property of The Nature Mist.
  • Any unauthorized use, copying, or reproduction is strictly prohibited.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Pakistan.
  • Any disputes will be subject to the exclusive jurisdiction of courts in Pakistan.

10. Contact Us

For questions regarding these Terms & Conditions or our products, please contact us:

Email: support@thenaturemist.com
Phone/WhatsApp: +92 316 0263324